Homvel Privacy Policy
Homvel (“Homvel,” “we,” “our,” or “us”) is committed to safeguarding your privacy. This Privacy Policy explains how information relating to you (“personal information”) is collected, used, stored, and disclosed by Homvel.
This Policy applies to the Homvel, connected consumer devices (including robot vacuum cleaners) when registered with our services, and all supporting mobile or web-based applications (collectively referred to as the “Service”).
1. HOW WE COLLECT AND USE INFORMATION
We collect personal information to deliver a secure, personalized, and efficient user experience. The types of information we collect include:
A. Information You Provide Directly
We may collect and store personal details such as:
Name
Email address
Username and password
Shipping and billing address
Payment details
Phone number
This information is collected when you create an account, purchase products, register devices, subscribe to offers, or communicate with us.
If you register a Homvel robot device, we may also collect device-related information such as device ID, serial number, or product code. We may further collect information shared via emails, chats, feedback forms, or customer support interactions.
B. Information Received from Third Parties
Homvel will not replace Products that are:
Damaged due to misuse, mishandling, or unauthorized installation
Modified or altered by the Customer or any third party
Devalued due to improper use
Homvel’s decision in such cases shall be final and binding.
C. Information from Smart Connected Devices
Some Homvel robotic products use smart technology to transmit data when connected to Wi-Fi, Bluetooth, or the internet.
We may collect:
Device name and ID
Usage patterns and feature interaction
Battery health and performance metrics
Start/stop times and cleaning cycles
App usage and crash diagnostics
Certain models also generate environmental mapping data. These maps are abstract spatial representations, not visual images, and may include layout structure, obstacles, floor type, Wi-Fi signal strength, and dirt detection zones.
Users may:
Use devices without internet connectivity
Disable mapping transmission in app settings
Disconnect Wi-Fi or Bluetooth at any time
D. Information Collected Automatically
We and our service providers may collect usage data through technologies such as:
Cookies
Web beacons
Embedded scripts
Device identifiers
This data may include:
IP address and browser type
Device model and operating system
Pages visited and interaction behavior
Approximate location (via IP or GPS, if enabled)
Email open and click behavior
We may combine this data with personal information to improve performance, analytics, and user experience.
E. Analytics
We may use third-party tools such as Google Analytics to understand traffic trends and user demographics.
You can review Google’s data practices here:
http://www.google.com/policies/privacy/partners
2. SHARING PERSONAL INFORMATION WITH THIRD PARTIES
We may share personal information in the following circumstances:
With subsidiaries or affiliated companies under common ownership
With service providers performing functions such as payments, fulfillment, analytics, customer support, or advertising
With selected partners offering products or services of potential interest
With third-party integrations you choose to enable (e.g., voice assistants like Alexa or Google Assistant)
During business transactions such as mergers, acquisitions, restructuring, or asset sales
When required by law, legal process, or to protect rights, safety, and security
We may also share aggregated or anonymized data that does not identify individuals.
3. THIRD-PARTY TRACKING & ONLINE ADVERTISING
Homvel may engage in interest-based advertising. Third-party partners may collect data over time to deliver relevant ads across websites, apps, and devices.
We may share hashed identifiers (such as email or user ID) for cross-device recognition. This data supports reporting, analytics, attribution, and ad optimization.
Google Advertising Features
We may use:
Remarketing with Google Analytics
Google Display Network Reporting
Demographics and Interest Reporting
These services use a combination of first- and third-party cookies.
4. YOUR CHOICES REGARDING YOUR INFORMATION
Access & Updates
You can review or update your personal information via “My Account” on our website or app.
Marketing Communications
You may unsubscribe from promotional emails at any time.
Transactional or service-related messages cannot be opted out of.
Device Data Control
You may stop device data transmission by disconnecting Wi-Fi or Bluetooth or adjusting app settings.
Advertising Preferences
You can manage cookies and ad preferences through your browser or mobile device settings.
Data Deletion
You may request deletion of your personal data by contacting:
info@homvel.com
We may retain anonymized data for internal analytics and records.
5. SECURITY & STORAGE OF INFORMATION
Homvel uses physical, administrative, and technical safeguards to protect your information. However, no system is completely secure.
In case of a data breach, we will investigate and notify affected users as required by law.
Your data may be processed on servers located outside your country, including China or other jurisdictions, where data protection laws may differ.
6. CHILDREN’S PRIVACY
Our Services are not intended for individuals under the age of 13.
If we become aware of data collected from a child under 13, we will delete it promptly.
7. LINKS TO THIRD-PARTY WEBSITES
Our Services may contain links to third-party websites or social media platforms.
Homvel is not responsible for the privacy practices of those third parties. Please review their policies before sharing information.
8. UPDATES TO THIS POLICY
We may update this Privacy Policy periodically. Any changes will be reflected by updating the “Last Revision Date” below.
9. APP PERMISSIONS
Our app may request permissions strictly required for functionality, including:
File storage (for caching data)
Network and Wi-Fi access
Camera, microphone, and photo access (user feedback/profile features)
Location and Wi-Fi settings (device connectivity)
Phone access (customer support calls)
User consent is obtained before enabling these permissions.
10. CONTACTING US
If your issue remains unresolved, you may escalate it to our Grievance Officer with your reference ID.
Email: info@homvel.com
Phone No.: +91 85275 45222
Registered Office: 1/FF, Block V, Eros Garden, Surajkund, Faridabad, Haryana 121009